The position is an entry level intern role that requires exceptional customer service skills, strong attention to detail, solid troubleshooting skills, ability to work well in a team, and capability to work independently or work under minimal supervision, with excellent oral and written communication skills. The intern must be able to learn quickly; sometimes, with little instructions. Must be capable of exercising good judgment, prioritizing tasks and managing time.
- Respond to support requests via email, phone or in-person
- Troubleshoot hardware/software related issues
- Install hardware/software
- Test computer equipment
- Manage inventory
- Monitor system/network environment
- Execute system/network related tasks
- Write documentation
- Other technical and administrative duties as required
Minimum of two years of college (Information Technology, Computer Science or Network Administration concentrations preferred), trade school education or related experience.
A+, Network+, Linux+, Microsoft Certifications or other vendor certifications desired, but not required.
To perform this job successfully, an individual should have experience in the following areas:
- MS Office (Outlook, Word, Excel, and PowerPoint).
- Diagnosing hardware/software issues
- Installing/Uninstalling hardware/software
- Performing general maintenance on hardware/software
- Windows 7/8/10
Additionally, candidates with experience in these areas are preferred:
- Basic understanding of networking, wiring and wireless
- Windows Server 2012
- Linux (CentOS, RedHat, Ubuntu, etc…)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 15 pounds. They also occasionally move objects weighing up to 25lbs., and sometimes, but rarely, up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to see color.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles, and risk of electrical shock.
The noise level in the work environment is usually mild to moderate.